Your feedback is important to us only with your input can we ensure that the NiceDay-app fully supports you on your way to recovery. That is why every quarter, we ask a group of active NiceDay-app users to complete a questionnaire and provide feedback on the app. What functionality is missing, or what do you really like to use? What works well and what can or should be improved?

Questionnaire

More than 30 active clients completed our questionnaire in the past quarter to provide insight into your experiences with the NiceDay-app. Again we have received a lot of great feedback! For example, our technical support is now easier to find. We have improved this based on feedback from the previous questionnaire. In addition, you would like to read blogs or psycho-education directly in the app. The good news, we are currently working on adding this to the app!

“NiceDay is an accessible way to explore and ultimately improve your mental health.” NiceDay app user

Are you curious about further feedback we have received? Check it out in the infographic below (Dutch only):

Let’s get started

Thank you for your valuable feedback and input on using the NiceDay-app. We will keep working on it and of course, keep you informed of any new functionalities. Via the app and this blog!

The NiceDay app

Do you feel that you are stuck and not feeling well? Don’t want to wait for help but want to get started right away? With NiceDay, help is always close at hand. No waiting list, no travel time, and personal support where and when you need it.

Read more information about an online treatment via NiceDay here, or download the app to use it independently and find out what it can do for you.

A meeting in which you want to give feedback to your supervisor? Are you a freelancer and do you have a client who is always late with his briefing? Or do you have a colleague who is talking too much  during the meeting? How can you approach this? In this blog I tell you more about how to give feedback.

Start the conversation

Feedback is often somewhat delayed or not given at all, out of fear of hurting someone. However, feedback is valuable: it can be a way to compliment, encourage or adjust someone. Last year I had training in feedback and interview techniques. These are three important tips that have helped me in my professional (and private) life:

#tip 1: be prepared and constructive

If you want to give feedback, make sure you are prepared for the interview. Think in advance about what you want to say. Be honest and clear: stick to  the facts and don’t be rude. 

For example you could say: “the mailbox was a big mess after my vacation”, but what sounds better is: “there were seven emails in the mailbox, the deadline of which had already passed”. The latter variant is direct and clear, because you focus on the facts. Think about the purpose of your feedback and collect arguments that are concrete. By preparing, you also prevent that you “explode” and say things that you will regret later.

#tip 2: address behavior 

A common error in giving feedback is that you criticize someone’s personality rather than the behavior that bothers you. Saying that someone is ‘messy’ is different from saying that a report is delivered in a messy way. In the first example, someone can feel attacked. In example number two you make an objective observation of a person’s behavior.

Also keep it close to yourself: describe the behavior and what effect this behavior has on you. For example: “you were late yesterday, so we were unable to brief with the entire team” instead of “you were late again this morning”.

#tip 3: make appointments

Finally, it is important to conclude this type of conversation with a clear agreement or concrete action. If you don’t make agreements, you have nothing to fall back on and the chance that you will become frustrated again is much greater. Let the other person come up with a solution. Do not demand a solution, but let the other person decide. As a result, the recipient of the feedback will be more inclined to adhere to the agreements and does not feel it is a forced requirement. 

For example, if someone is always late with submitting assignments, this can have various causes. Maybe someone always starts working too late, but it is also possible that someone has structurally too much work. Let the recipient of the feedback decide for themselves whether the deadline should be set earlier or perhaps fewer assignments have to be accepted to reduce the workload.

Hopefully you will benefit from these tips! Remember that giving feedback is valuable and you get less frustration and more peace by just doing it!

Good luck!