Quickly get started with NiceDay

Below you will find some instructions on how to get started with NiceDay. We have prepared a number of videos for you (NL only) and answer frequently asked questions.

Connecting with your client

To connect with your client, they must send you a connection request through the mobile app. The moment you accept this connection request, you will be connected to each other through NiceDay and will be able to find your client in the web portal. Instructions you can send to your clients can be found here:

Demonstration videos

Watch the demonstration videos below to see various examples of using NiceDay for treatment. 

Unfortunately, these videos are currently only available in Dutch. 

Explanation NiceDay Portal

Group video calling explanation

Starting an intake session

Calling in the directing therapist for consultation

Using a whiteboard during a treatment session

Technical problems during a video call

Split screen view EPD-NiceDay

Online psychiatric consultation

1. Uitleg NiceDay Portaal

2. Opstarten van intake

3. Inbellen regiebehandelaar met adviesgesprek

4. Gebruik whiteboard tijdens behandelgesprek

5. Technische problemen of storing tijdens videobellen

6. Split screen view EPD-NiceDay

7. Uitleg groepsvideobellen

8. Online psychiatrisch consult

Frequently Asked Questions

Step 1: This usually means that either you or your client don’t have a good internet connection. Check the internet connection and switch from wifi to 4G if necessary. Also ask your client to check their internet connection.

Step 2: Still no connection? Try logging off and logging back in. Ask your client to close and reopen the app. Sometimes the portal and app are temporarily not synchronized, which causes issues with (video)calling. By refreshing the website and app it will start synchronizing again.

Step 3: Ask your client to (video)call you, this sometimes helps.

Step 4: Check that you and your client have given permission to use the camera and microphone on your laptop and the client’s phone. When the client’s phone, your laptop or your browser have been updated you may need to give permission again.

To check this on a laptop:

  • Windows laptop: Click on the Windows icon in the bottom left corner > cogwheel > privacy > under camera and microphone it must say: permission to access camera and microphone for this device.
  • Macbook: Click on the Apple menu > system preferences > security and privacy > privacy > select “microphone” or “camera” > tick the box of a browser to give the browser access to your microphone or camera

To check this in a browser:

  • Google Chrome: Click on the lock icon in the search bar > site settings > make sure camera and microphone are set to “Allow”.
  • Firefox: Click on the three lines in the top right corner > options > privacy and security > under permissions you can find camera and microphone > settings > you can now see which websites have access to your camera or microphone.

To check this on a phone:

  • iPhone: settings > privacy > camera en microphone > turn on the slider next to NiceDay.
  • Android: settings > apps > NiceDay > permissions > camera and microphone have to be switched on.

Step 5: Are both Google Chrome and Mozilla Firefox installed on your laptop? Try using NiceDay in the other browser; switching browsers can often be helpful.

Step 6: Still experiencing issues? Send us a chat message via our help desk or create a ticket under ‘Stel je vraag’, we will be happy to help you further!

When you contact us, could you provide us with the following information:

  • What is the issue you’re encountering?
  • Which browser and device are you using?

And if the client encounters problems, we need this information:

  • What phone does the client use?
  • Which operating system do they have (iOS, Android, Windows) and which version?
  • What version of NiceDay does he or she have? This can be found via Profile > gear at the top right > version number
  • What is the client’s email address?

These problems can occur when you try to make video calls within the Citrix environment. Because of the strict security, the webcam does not work. Try video calling outside of Citrix. 

This may also be due to your permission settings if you have not given your browser or device access to your camera. Furthermore, when you update your laptop or browser, you may have to give permission again. See below for instructions on how to change your permission settings.

To check this like this on a laptop:

  • Windows laptop: at the bottom click on the Windows sign > gear > privacy > camera and the microphone should read: access to the camera and microphone for this device is enabled.
  • MacBook: choose Apple menu> System Preferences >Security & Privacy > Privacy> Select Microphone or Camera > Select an app’s tick box to allow the app to access the microphone or camera.

To check this in your web browser:

  • Google Chrome: click on the lock icon in the address bar > Site settings > Set camera and microphone to allow.
  • Firefox: click on the hamburger at the top right of the screen> Options> Privacy and Security > Permissions > camera and microphone > Settings > You can now see which websites have access to your camera or microphone.

You can experience these problems when you’re using a browser that is not supported by the NiceDay Portal, such as Internet Explorer. We advise you to use Google Chrome or Mozilla Firefox, these are the safest browsers.

If you open the NiceDay website from a link in your e-mail within the Citrix environment, the website will automatically open in Internet Explorer within Citrix and will not load. You have to open the link outside of Citrix.

You can ask your client to check NiceDay’s notification settings. Check this both in the app (located at the cogwheel next to your profile) and in the settings of your phone:

  • Iphone: Settings> Notifications> NiceDay> Allow Notifications
  • Android: Settings> Apps & Notifications> Notifications> Recently Sent> NiceDay

Are these turned off? Then turn them on!

This should ensure that your clients receive notifications. If the notifications are already turned on, you can advise them to turn them off and on again immediately. This often solves any problems.

The app shows an error message when you set overlapping reminders. Make sure that the timing of reminders is correctly set up so that there is no overlap.

If the call regularly needs to reconnect after one or two minutes. This is usually due to the phone automatically going into ‘sleep mode’ after a few minutes. Your client can solve this by:

  • Iphone: “Settings”> “Display and brightness”> Automatic lock should be set to ‘never’.
  • Android: “Settings”> Display> Sleep should be set to ‘never’.

The client can also briefly touch the screen every minute / every few minutes. This will also prevent the phone from going into sleep mode.

We can understand that your client is wondering about data security. Every professional that your client is connected with, can view all their registered data. There is no one else that has access to the client’s data. 

The data of all client’s is anonymously saved on secured servers, we do not share this data with anyone. You and your client can find all information about privacy and security in our privacy policy.

Unfortunately this is not possible. However, you can video call with up to 25 colleagues at the same time. Do you work within the Parnassia Group? Then you can do group treatment via Zoom. More information about this? Click here.

Yes this is possible! You can make video calls with up to 25 people. You can do this by opening the chat with a colleague and clicking on ‘start group call’. Then click on the ‘+’ button on the right side of the video calling screen to add a colleague to the call. Do this for each colleague.

When you are on your client’s page, you will see 4 headings at the top. Click on the heading ‘Network’. Click on the “Add a connection” button and search for the professional you want to add. Then click on “Invite”  to add this practitioner to the network of the client (see image below). Once they accept the request they will also be able to see all the clients registrations. 

It is useful to also have the NiceDay app on your mobile so that you can always see what your client’s mobile app looks like. You can create an account on your mobile with your private email address and connect with yourself. By doing this you can also test any functions. 

Don’t worry: your date of birth is never visible to clients.

Please contact NiceDay support via the Helpdesk in the NiceDay portal. We are happy to help you!

Psychoeducation, blog articles and webinars

We regularly share new information for both professionals and clients! You can find psycho-education for your clients in the portal under ‘Library’ and blog articles on niceday.app. Would you like to know more about positive psychology, suicide prevention or addiction? Navigate to ‘webinars’ in our helpdesk.